transportation options and terminal layout.
Passengers can access the airline directory and
visually locate check-in counters, restaurants
and shops and other services. Other important
features are real-time push alerts to update
itinerary changes and departure notifications, as
well as the ability to track a flight itinerary on
one screen, enabling travelers to manage their
time more efficiently.
Airport Director Bill Sherry, A.A.E., stated
that, “This unique approach joins technology
with customer service, allowing travelers to
maximize access to information while reducing
clutter on smartphones and tablets as FlySmart
hosts information for 100 airports worldwide.”
PITTSBURGH INTERNATIONAL developed
a mobile app for iPhone and iPad users that
provides visitors with instant access to arriving
and departing flight status and airport information,
such as the availability of airport parking and the
wait at the security checkpoint.
Additionally, it provides information on
AIRMALL shopping and dining, as well as links
to car rental and airline websites. For food service
options, travelers may elect to view quick service
or waited service locations.
The app also gives customers an opportunity to
submit feedback to the airport.
For information on the app, go to www.
TORONTO PEARSON has created new beta
maps for its website and mobile site (maps.
torontopearson.com). The maps have been live
since March and will be updated in three phases,
as airport officials learn how customers use them
as they move through the terminals.
The map content is extensive, giving directions
to all retail locations, security areas, gates,
government services and more. A pull-down menu
on each map provides selection categories that
include snacks and cafes, restaurants and bars,
fashion and accessories, news and books, retail
services and others.
Pearson also has introduced its Digital
Advertising and Wayfinding Network, which
consists of touch screen information kiosks that
incorporate digital advertising.
The network includes 18 units across both
Terminals 1 and 3. Each unit helps airport
customers to find retail/food and beverage
locations, departure gates, airport amenities and
can help passengers
terminals and locate
art installations. The units have virtual guest
service functionality, allowing customers to link
real time with guest service representatives at
the airport. Travelers also receive advertising
messages and promotional offers that are relevant
to their search.
TULSA INTERNATIONAL recently worked
with Google to develop indoor Google Maps for
Android. Google Maps users now are able to locate
Tulsa’s departure gates, ticket counters, car rental
sites, restaurants, shops, restrooms, and even
ATMs within the terminal.
Visitors can find their location by using the
familiar “blue dot” icon of the My Location feature
and receive indoor walking directions to navigate
to their next stop within the airport. A tool on the
right side of the screen tells users which floor they
are on, and the map automatically updates if they