SOLVING A GROWING PROBLEM
This scenario is unfortunately not uncommon. As airports
and air travel continue to evolve, increases in traffic are
occurring at airports across the country and around
the world. This influx of new passengers in an already
tight airport environment places a premium on airport
spaces. Higher capacities mean more congestion, which
negatively affects both the customer experience and the
ability of employees to effectively perform their jobs.
Common spaces, including ticketing counters, seating
at gates and bathrooms — even employee support
spaces — often are outdated and inefficient, causing high
costs and headaches for the airports, airlines and the
customers they serve.
Space planning studies offer a solution to this
USING AN EFFECTIVE PROCESS
increasingly apparent issue by examining the state
of the front-of-house and back-of-house spaces. The
process provides airlines with options to save money,
gain efficiency for its employees, and increase its level
of customer service by modernizing spaces and creating
consistent airline branding and standardization across all
locations. Doing so offers customers a better experience,
allows for more flights, and creates cost savings and
increased revenue for the airline and the airport.
A contractor’s first step in providing an airline with
a space planning study is to visit the space to speak
with airline representatives and produce computer-aided
design (CAD) drawings based on an understanding
of the current layout and use. Each airline has a set
of standards when it comes to the use and appearance
of its space based on the size of the operation, including
how many flights it operates each day and how many
people it employs.
There are many calculations involved when comparing
an airline’s total existing areas with what is needed for
efficient operation. For the most part, decisions to adjust
the space are based on the contractor’s visit to the site
and intimate knowledge of the day-to-day operation.
Walking the space and talking to the people who use it
will equip the team with the knowledge needed to create
Picture this: Your flight arrives at the airport, and you’re ready to make the mad dash to catch a
connection. Retrieving your carry-on from the overhead, you head out of the plane and up the ramp
to the terminal, making a beeline for your gate.
A sea of people slows your progress, but you eventually arrive to find the only available seating at the
gate is on the floor. Reluctantly, you find a spot and settle in to wait for your next flight.
THE NEW RACE FOR SPACE
Finding Efficiencies in Airport Spaces
By Melissa Kelley