2017 AVIATION SPECIAL REPORT 5
The concept of convenience is subjective. This is the issue
when determining the features that matter most to airport
travelers. Some desire shorter lines or the ease of exiting
a flight, picking up their bags and getting to the curb
for pickup. For others, airport convenience begins in the
parking lot, relying on airport ground transportation to
bring them to the terminal.
Part of the trouble in attempting to define convenience
within the confines of public transportation is technology's
effect on the public's perception of travel. Smart devices
create instant gratification, causing airport travelers to
expect the same results — to be where they need to be
immediately. Because of this, airports must be prepared
to provide conveniences that cater to this perception,
implementing solutions that accommodate frequent
travelers and those who only travel once a year.
Discussed more on page 10, biometric technology is
making the check-in, baggage drop and security processes
more bearable for passengers.
Connecting to a passenger’s profile and the airport's Wi-Fi,
wearable technology provides real-time updates on gate
locations, distances and wait times.
Offering surprisingly simple conveniences, such as a variety
of seating options and entertainment, allows passengers to
feel more at home in the terminal.
We live in a world of abundant conveniences. As time goes on, technological advancements will continue
to provide us with more simplicity and luxury. For airports, this means keeping up with the changes
and attempting to provide the public with the experiences they have come to expect.
DESIGNED FOR FLEXIBILITY
Airport Convenience Challenges
By Wendy Hageman, CID, LEED AP, DBIA,
and John Trupiano, Corgan, AIA, NCARB, LEED AP
Many airports have been in operation for more than
50 years, adapting outdated designs to function in
the new high-security environment. This often means
drastically altering spaces to accommodate the
needs of a modern airport, giving the impression of
convenience — short walking distance from entrance
to gate and perceived shorter wait times — but the
reality is an airport that is inconvenient and insecure in
many fundamental ways.
Considering this, airports should aim to provide
continued convenience to their passengers, rethinking
the flexibility of old spaces. Such an approach will
prepare airports for changes in technology, aircraft,
passenger expectations and future capacity forecasts.
Wendy Hageman: linkedin.com/in/wendy-hageman
John Trupiano: linkedin.com/in/johntrupiano