BY MICHELE R. FREADMAN, CAROL KELLEY AND CHRISTOPHER DION
The Massachusetts Port Authority, (Massport), which operates Boston Logan International, is strongly committed to implementing practices that sustain a
security-focused “first in class” airport.
With its 10-foot-tall reinforced concrete boundary fences, three-factor biometric access controls,
and military grade barriers protecting its vehicle
access gates, Logan is one of the most secure airports in the country. However, there are no boundaries when it comes to innovation, creative problem solving and engagement in devising scalable
Logan’s aviation security unit, in its pursuit of
excellence, has developed scalable security solutions that are universal in their application with
their focus on security, service and efficiency. Our
organizational alignment, collaborative approach
to security, proactive regulatory posture, and
thinking outside the lines fosters innovation and
creative solutions, without breaking the bank.
WIN FROM WITHIN
If you were to view Logan’s organization chart,
you would notice its relatively flat structure, with
airport operations, facilities, terminal management
and aviation security functions reporting to the
director of aviation operations. The aviation
security unit consists of the security badge and
violations office, training and compliance, aviation
officers and dispatchers. By aligning our security
unit with the operations and facilities units, we
gain synergy in both the reporting of and response
to security issues.
This alignment is a force multiplier that significantly increases the effectiveness of our security
program. Our operations and facilities units perform vital daily security functions. Their employ-
ees are the “boots on the ground” team that proactively identifies physical security concerns and
other potential risks that employees encounter in
the course of their daily duties.
The aviation security unit created our mission
statement and logo, enabling us clearly to identify
our strategic vision, direction and purpose. Our
mission statement is the framework from which
our unit’s strategies are formulated and executed. It
keeps us grounded in making informed decisions.
MISSION STATEMENT “To be an industry
leader in aviation security through the optimization of people, process, technology and next
practices. Innovation and operational excellence
drive our continuous improvement in service,
security and efficiency to advance our forward-leaning security program.”
Our logo depicts how our mis-
sion of improving service, secu-
rity and efficiency is executed
through the optimization of peo-
ple, process and technology. Our
logo, like the airport, is dynamic
and constantly evolving.
Along with our mission and logo are the core
values that guide how we interact with each other
and conduct ourselves in the workplace — they
serve as our internal compass. Examples of core
values are listening, pursuit of excellence, continuous learning and humor.