Sky Harbor. This tool provides an added layer of
security by allowing airport officials to perform
random inspections of airport-issued media. In
addition, the airport is exploring the potential of
xPort, another mobile application that allows staff
to record time and update work orders in the field.
With xPort, staff members will be able to receive
work orders and/or change the priority of assigned
work. When fully implemented, this new application is expected to significantly eliminate paper
processes and dramatically improve productivity by keeping staff in the field maintaining Sky
Chad Makovsky, C.M., Sky Harbor’s assistant
director, said he is very pleased that the implementation of mobile technology is making a big
impact on the airport’s operations.
“We are investing in new kinds of technology
because we know that traveling can be stressful
for many, and today’s technology can help ease
their journey through the airport,” Makovsky said.
“Through innovations in social media and mobile
technology, it is critically important that we com-
municate with our customers in the way in which
they want to be communicated. By keeping them
well-informed through mobile technology, travelers
are able to plan their trip ahead of time, as well as
prepare themselves for any unexpected situations.”
Those unexpected situations are the reasons
why Makovsky, along with Sky Harbor’s entire
management team, always looks at the bigger pic-
ture. While mobile applications help to elevate a
customer’s airport experience, an operational man-
agement platform is truly what an airport needs to
improve its overall efficiency.
Yvette Roeder is a public information specialist for the city of
Phoenix Aviation Department. She may be reached at yvette.