(above) A T4 lobby power station. (right) Mike Youngs, Sky Harbor’s IT project manager, shows off the airport’s new mobile website. If you scan the QR code on his shirt, it akes you to the mobile site.
less with the assistance of mobile devices.
“We are definitely honing in on all aspects of
mobile technology,” Youngs said. “One application
that we want to take full advantage of involves
quick response (QR) codes.”
QR codes are not new to many airports, certainly
not to Sky Harbor. Usually, QR codes are used
to direct smartphone or mobile device users to a
website or webpage that gives them the informa-
tion they need. At Sky Harbor, QR code technol-
ogy is used to communicate with customer service.
Customers, for example, will find QR codes at the
entrances of restrooms throughout the three ter-
minals. These codes can be scanned if customers
feel that the facility they are using could use some
sprucing up. It’s an efficient way for the airport
customer service team to respond immediately to
QR codes also can be found at Sky Harbor’s
economy parking facilities. They are strategically
located at bus shelters where customers can catch
a shuttle to their terminals. When scanned, the
QR code provides them with information about
the bus shelter’s location via email or text as a
reminder of the bus stop closest to their parking
spot when they return.
Currently, the technology team is developing
QR codes as a wayfinding tool. A smartphone user
could scan the QR code for information on how to
find ground transportation, dining, baggage claim
or transfers to another flight. This could be espe-
cially helpful for new visitors to the airport.