By Katherine Goudreau and Rhett Workman,
Managing Director, US Airways Corporate
When a 10-year-old terminal designed for 175 flights per day
is now serving 300 flights per day — challenging the delivery
of high levels of customer service — terminal expansion is
the next step. An expansion is also an opportunity to upgrade
the services available by adding new food and retail vendors
to give passengers a great travel experience. The Philadelphia
International Airport and its partner airline, US Airways, are
taking this approach for Terminal F.
Under way in February 2011, this $45 million expansion
program will add approximately 68,000 square feet of
concession and airline operation space to the current
205,000-square-foot terminal — an increase of about
33 percent. The expansion will add new utilities to handle
increased heating, cooling and power demands, airline
operation spaces, and more than a dozen new retail and
concession spaces. All tenant spaces are designed with
the same utilities stubbed into the space so when a new
tenant uses the space, redesign and reconstruction can
be accomplished with little to no interruption to any
other tenant services.
The overall Terminal F Program will improve passenger service
by creating a clear separation between ticketing, security
screening and baggage claim, each with improved facilities.
It will also augment the current level of service with additional
passenger amenities, e-ticketing kiosks, ground transportation
service station, and expansion of the Philadelphia International
Airport’s award winning concessions program.
Another member of the airport-airline partnership team is
Marketplace/Redwood (MPR), the concessions program
management team. One of the new offerings from MPR is a
bar/restaurant featuring iPads for ordering, checking flights and
amusement. Passengers will be able to pop in, view a menu
on the iPad at their table, place their order, check their flights
and play a few games before boarding. Philadelphia will join
New York’s LaGuardia Airport and the Minneapolis-St. Paul
International Airport in providing this unique dining concept.
A new food court with more than half a dozen vendors will
open in the summer of 2013 providing passengers with a wide
selection of food and beverage options. New concession and
retail stores will begin opening in time for the 2012 winter
Burns & McDonnell is the program/construction manager for
US Airways for this program.